![]() All my gift cards were purchased legitimately at grocery stores and through the Amazon reload function. I recommend not having a substantial gift card balance as this might have triggered some locking mechanism. Doing a quick google search shows that this is not an uncommon/unusual issue. ![]() I hope this information helps the next person in this situation. To date, I have not received any communication explaining what happened, beyond the initial automated email. My gift card balance was showing up as being withheld, so I emailed the 3 addresses again and two days later it was returned to my account. without notification, 16 days after being locked. I sent them 3 emails each with various back-up documents verifying my account, and eventually, my account was unlocked on Dec. Address-verification at least sends back an automated message saying they received the email. I would not recommend going through the phone support route and just sticking to the three email addresses above. The phone representatives were kind and sympathetic but could only verify that they received my documents and that they would elevate the situation. Here are the only ones that worked for me: about a week of waiting, I started sending the above email addresses information about my situation with more supporting documentation. I tried the chat function from my spouses account, twitter, this support # 1-80, 88 (highly recommend this one), and a lot of random Amazon support email addresses I found online. This is an extremely useless message that is especially mindboggling in that I never got follow-up communication from my submission and had no contact information to use. For details, check for an email or text message from Amazon describing next steps. ![]() This was sent from 24hrs after I had already submitted my documents.Ī few days later, when I tried to login I would get this message: “More Information Needed – The information you supplied was reviewed by Amazon but we cannot remove the hold on your account at this time. I never heard back from an account specialist, aside from an automated email saying my account was in a “temporary hold due to unusual activity” and that I needed to login and provide some documentation. When I logged in, Amazon asked for some supporting documents for my most recent purchase, which I submitted right away. I used a lot of their tips to help resolve my situation. Before I begin, a huge thank you to /u/MaximilienH for their detailed post about a month ago. I am glad to have access to my account again but will not be renewing my Prime membership because of this frustrating endeavor. This was a painful experience with awful customer service and no transcendency from Amazon. ![]()
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